How do I place an order? - Take a look at our Etsy Store for our current stock pieces. For bespoke/custom pieces you can email us directly at LisaJ@offwithherheadmillinery or message us via the Etsy Store.
What payment methods do you accept? - We accept all major credit and debit cards via Paypal, Cheque (Made Payable to Lisa Jones) or BACS (please ask for details when ordering). We take internet security issues seriously and are committed to ensuring your information is stored and handled safely and privately.
Payment for stock pieces is made at time of placing your order. For bespoke/custom orders, payment can be made in two parts; the first (to cover materials and design work) is payable on agreeing your design, the second (balance plus postage) will be due on completion of the piece. Please allow up to 21 days for your piece to be designed and made.
How will my order be sent? - Shipping is from the UK, so please take this in to account when ordering especially if overseas. For stock pieces shipping is usually next day. All in stock orders will be shipped in no more than 5 working days. Contact us if you need you piece shipped quickly (eg Next Day) and we can adjust postage costs accordingly.
We happily ship worldwide and shipping prices reflect this. If you would like an estimate of expected delivery times please contact us and we can check on this for your destination.
We ship via Royal Mail and occasionally MyHermes (in the UK only). As a minimum we use Royal Mail Second Class Signed For service with postage costs starting from £2.99. Please note that we cannot ship to PO Box Addresses as a signature is required on delivery.
Postage costs also include the cost of packaging materials involved in the safe delivery of your piece. Your hat/fascinator is packaged securely in acid free tissue and boxed. Hair accessories are packaged in padded envelopes.
The customer is soley responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country. Please do not ask me to reduce the value on customs forms, this is illegal and not something we will do. We can not be held responsible for delays in post once your item has been dispatched due to customs clearance or other unforeseen events.
What is your cancellation/returns policy? - In accordance with consumer rights you have the right to cancel your order and you have 14 days in which to do so. This can be done by emailing us at LisaJ@offwithherheadmillinery.co.uk or alternativly by writing to the following address : Off With Her Head Millinery, 15 Chestnut Crescent, Leven, Fife KY8 4FA.
For completed orders we offer a full refund on orders, providing that the order is returned to us, in an unworn condition within 7 days from the date of delivery. Please note that the return postage is at the customers expense and that when returning items you should use a Signed For Insured service (eg. Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid on your return as we are unable to accept packages which do not have the correct postage paid.
Please note, our cancellation policy does not extend to altered, made to measure or customised items, unless the item arrives faulty.
Refunds will be processed within 14 working days of the return being received by us. Refunds will be made via your original payment method. Please note, the times for your funds to appear back into your account are subject to the terms and conditions set out by your own bank/Paypal and we have no controls over this part of the process.
Off With Her Head Millinery/Lisa Jones retains full copyright of any and all designs created incuding bespoke and custom designs.
No permission is given by Off With Her Head Millinery/Lisa Jones in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on the www.offwithherheadmillinery.co.uk website in which intellectual property rights subsist.
ALL RIGHTS RESERVED.
Off With Her Head Millinery
15 Chestnut Crescent, Leven, Fife KY8 4FA, Scotland